Booking Terms & Conditions
Last updated: 6 November 2026
Welcome to Essich Park.
These Terms & Conditions apply to accommodation reservations made directly with Essich Park through our website, by telephone, by email or through another direct booking arrangement.
Please read these terms carefully before confirming your booking.
1. Definitions
Essich Park, We, Us or Our: The accommodation operator responsible for your reservation.
Guest or Lead Guest: The person making the reservation on behalf of themselves and any accompanying guests.
Property: The accommodation identified in your booking confirmation, including our Highland farm accommodation and Inverness apartments.
2. Booking Confirmation
A booking is confirmed once the required initial payment has been received and written booking confirmation has been issued.
The Lead Guest must be at least 18 years old and is responsible for ensuring that all members of their party comply with the booking conditions and property rules.
The booking confirmation sets out the reserved property, guest numbers, dates, price and payment schedule.
3. Prices
The price payable will be the amount shown and confirmed at the time of booking.
Prices include applicable taxes where required.
Any optional extras, additional services or other charges will be clearly identified where applicable.
We reserve the right to amend advertised prices before a booking is confirmed, but will not retrospectively increase a confirmed booking price except where expressly agreed or permitted by law.
4. Deposits & Balance Payments
Our standard direct-booking payment schedule is:
- 50% of the accommodation cost payable at the time of reservation.
- The remaining 50% payable 28 days before arrival.
For reservations made within 28 days of arrival, full payment may be required when booking.
Where a different payment schedule applies, it will be shown during the booking process and in the confirmation.
Balance payments may be collected automatically through our booking and payment systems in accordance with the agreed payment schedule.
If a required payment is not received by the due date, we may contact the Lead Guest and, following reasonable notice, cancel the reservation where appropriate.
Any amount retained following cancellation will be subject to our Cancellation & Refund Policy and applicable consumer law.
5. Non-Refundable Bookings & Guest Cancellation
Our standard direct-booking accommodation rates are non-refundable.
If a guest voluntarily cancels their reservation, payments already made are not ordinarily refundable.
However, any cancellation charge or retention of advance payments must be fair and proportionate to the reasonable loss arising from cancellation.
We will take into account relevant costs saved and reasonable opportunities to re-let the accommodation, ensuring that we do not recover more than our actual loss.
Any payment exceeding the amount we are legally entitled to retain will be refunded.
Guests must notify us of cancellation in writing at info@highline-property.co.uk.
Further details are available on our Cancellation & Refund Policy page, which forms part of these Terms & Conditions.
6. Amendments to Reservations
Requests to amend booking dates, accommodation or guest arrangements must be made in writing.
All amendments are subject to availability and our agreement.
Additional charges may apply where a change increases the cost of the reservation, and any reasonable administration charge will be communicated before the amendment is confirmed.
There is no automatic entitlement to transfer a booking to alternative dates.
7. Cancellation by Essich Park
In the unlikely event that we cannot provide the accommodation booked, we will notify the Lead Guest as soon as reasonably possible.
We will offer a refund for accommodation that we are unable to provide or, where mutually agreed, suitable alternative accommodation or dates.
Nothing in these Terms & Conditions limits any statutory rights or remedies guests may have if we fail to fulfil our contractual obligations.
8. Check-in & Check-out
Check-in and checkout times are stated in the individual property listing and booking confirmation.
Our standard check-in time is 4:00 pm, although checkout times and other arrangements may vary between properties.
Guests must vacate the accommodation by their confirmed checkout time.
Late departures must be agreed in advance and may incur additional reasonable charges.
9. Guest Responsibilities
Guests must:
- Treat the accommodation, furnishings and facilities with reasonable care.
- Leave the property in a reasonably clean and tidy condition.
- Report damage, defects or maintenance issues promptly.
- Follow all safety instructions, particularly those relating to hot tubs, fireplaces and other equipment.
- Respect neighbouring residents, other guests and the surrounding environment.
- Comply with the maximum permitted occupancy and property-specific house rules.
10. Damage & Additional Cleaning
The Lead Guest is responsible for damage or loss caused by themselves or members of their party beyond fair wear and tear.
We reserve the right to recover reasonable, evidenced costs arising from damage, missing items or additional cleaning made necessary by a guest's actions.
Any security deposit or payment pre-authorisation will be handled in accordance with the terms disclosed during booking.
11. Maximum Occupancy & Visitors
The maximum number of overnight guests must not exceed the occupancy stated in the reservation confirmation.
Additional overnight guests require our prior written approval and must comply with the property's maximum permitted occupancy and licence conditions.
Unauthorised occupancy or serious breaches of these conditions may lead to the booking being terminated where proportionate and lawful.
Any resulting cancellation charge will be assessed in accordance with applicable consumer law.
12. Pets & Assistance Animals
Pets are not permitted unless expressly agreed in advance.
Guests bringing an unauthorised pet may be asked to remove the animal and may be responsible for reasonable additional cleaning or damage costs.
This restriction does not override legal obligations relating to assistance animals and reasonable adjustments for disabled guests.
We welcome advance contact from guests who require assistance arrangements so that we can discuss their needs.
13. Smoking & Vaping
Smoking and vaping are prohibited inside all accommodation.
Guests who breach this rule may be charged reasonable additional cleaning or damage costs where justified.
14. Liability
We will provide accommodation and related services in accordance with our contractual and statutory obligations.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability or consumer right that cannot lawfully be excluded.
Guests are responsible for taking reasonable care of their personal belongings and complying with the safety information provided.
Any claim for loss or damage will be considered in accordance with applicable law and the circumstances of the claim.
15. Events Outside Our Control
Occasionally, events outside our reasonable control, such as severe weather, flooding, fire, major utility failures or government restrictions, may affect a reservation.
Where this happens, we will communicate with affected guests and consider the available arrangements, including alternative accommodation, rescheduling or refunds where appropriate.
Any cancellation or refund arising from such events will be handled in accordance with applicable law. This clause does not remove any statutory rights.
16. Chargebacks & Payment Disputes
If a guest raises a payment dispute or chargeback, we may provide the relevant booking confirmation, payment information, correspondence and applicable booking terms to the payment provider for review.
Guests retain their lawful rights to dispute payments and seek appropriate remedies.
We also reserve the right to pursue any genuinely outstanding contractual sums or other recoverable losses through lawful means where justified.
17. Fraudulent Reservations
We reserve the right to cancel reservations made using fraudulent payment details, materially false information or other fraudulent conduct.
Suspected fraudulent activity may be reported to the relevant authorities or payment provider.
18. Complaints
Guests should report concerns or problems as soon as reasonably possible so that we have the opportunity to investigate and put matters right during their stay.
Complaints can be submitted by email to info@highline-property.co.uk.
We will consider complaints fairly and in accordance with our legal obligations.
19. Privacy & Personal Information
Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Booking and payment information may be processed by our authorised booking and payment service providers for the purpose of managing reservations.
20. Governing Law
These Terms & Conditions are governed by the law of Scotland.
Nothing in this clause affects any mandatory consumer protections or rights concerning where legal proceedings may be brought.
21. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply where legally permissible.
22. Booking Terms & Third-Party Platforms
These Terms & Conditions apply to direct reservations made with Essich Park.
Reservations made through third-party booking platforms may be subject to the policies and contractual arrangements accepted through those platforms.
For direct bookings, the payment and cancellation terms presented during the booking process and included in the confirmation should be consistent with these Terms & Conditions.
Changes to our standard terms will not retrospectively remove rights already agreed under an existing confirmed reservation.
Contact Details
Essich Park
Inverness, Scottish Highlands
Email: info@highline-property.co.uk
Website: www.essichpark.com
For further information about cancellation or refunds, please refer to our Cancellation & Refund Policy.