Privacy Policy

Effective Date: 01/08/2025

1. Introduction

Essich Park ("we", "us", "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Data Controller

The Data Controller is:

Essich Park

Email: info@highline-property.co.uk

Telephone: (+44)7595044690

Website: www.EssichPark.com

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name
• Postal address
• Email address
• Telephone number
• Booking details
• Number of guests
• Vehicle registration (where required)
• Special requests provided by you

Payment Information

Payments are processed securely through Stripe.

We do not store your full payment card details.

4. How We Collect Information

We collect information when you:

• make a booking
• complete forms on our website
• contact us by email or telephone
• communicate with us before or after your stay

We may also automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies

5. How We Use Your Information

We use your information to:

• process bookings
• communicate with you
• provide customer support
• verify bookings
• prevent fraud
• process payments
• comply with legal obligations
• improve our website and services
• defend or pursue legal claims where necessary

6. Lawful Basis for Processing

We process personal information because:

• it is necessary to perform our contract with you;
• we are required to comply with legal obligations;
• we have legitimate business interests, such as preventing fraud and improving our services;
• you have given consent where required (for example, marketing emails).

7. Payment Processing

Payments are securely processed by Stripe.

Stripe acts as an independent payment processor and processes payment information in accordance with its own Privacy Policy.

We do not have access to your complete payment card details.

8. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Stripe for payment processing
• IT and website service providers
• professional advisers including solicitors and accountants
• insurers
• law enforcement or regulatory authorities where legally required
• courts where necessary to establish, defend or enforce legal rights

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place as required by UK GDPR.

10. Data Retention

We retain booking information only for as long as necessary to:

• fulfil your booking;
• comply with tax and accounting obligations;
• resolve disputes;
• prevent fraud;
• comply with legal requirements.

When information is no longer required, it is securely deleted.

11. Security

We take appropriate technical and organisational measures to protect your information against:

• unauthorised access
• accidental loss
• misuse
• disclosure
• alteration

Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

12. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used for:

• website functionality
• security
• performance monitoring
• analytics

Where required by law, you will be asked to consent to non-essential cookies.

13. Your Rights

Under UK GDPR you may have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion where appropriate;
• restrict processing;
• object to certain processing;
• request transfer of your information;
• withdraw consent where processing is based on consent.

Requests should be sent to:

info@highline-property.co.uk

14. Marketing

We will only send marketing communications where you have agreed to receive them or where permitted by law.

You may unsubscribe at any time.

15. Fraud Prevention and Chargebacks

Where a payment dispute or chargeback is raised, we may retain and disclose relevant booking information, correspondence, transaction records and other evidence to payment providers, legal advisers, courts or other authorised parties where necessary to establish, exercise or defend legal claims or to prevent fraud.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

18. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

Essich Park

Email: info@highline-property.co.uk

Telephone: (+44)7595044690

Website: www.EssichPark.com

19. Complaints

If you are unhappy with how we process your personal information, please contact us first so we have the opportunity to resolve your concerns.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113