Cancellation & Refund Policy
Last updated: 6 November 2026
At Essich Park, we understand that travel plans can sometimes change. Please read our cancellation policy carefully before making a reservation.
This policy applies to accommodation booked directly with Essich Park through our website, by email or by telephone.
Cancellation by the Guest
Our standard direct-booking accommodation rates are non-refundable.
When you make a reservation, you agree that payments made towards your accommodation are not ordinarily refundable if you choose to cancel your booking.
This includes cancellations arising from changes to travel plans, illness, personal circumstances or an inability to travel.
However, our policy is subject to applicable consumer law. We will ensure that any payments retained or cancellation charges applied are fair and proportionate to our reasonable losses arising from the cancellation, taking account of costs saved and any replacement booking. Any amount retained in excess of those losses will be refunded.
Payment Schedule
Unless a different schedule is stated during booking:
- 50% of the total accommodation cost is payable when making your reservation.
- The remaining 50% is payable 28 days before arrival.
- For bookings made within 28 days of arrival, payment of the full balance may be required when booking.
The applicable payment schedule will be shown during booking and in your confirmation.
Payments already made are subject to the cancellation terms above.
How to Cancel
If you need to cancel your reservation, please contact us in writing at:
Include your booking reference, property name and arrival date.
The effective date of cancellation will be the date we receive your written cancellation request.
Changes to Your Booking
Requests to change booking dates or accommodation must be made in writing and are subject to availability.
We cannot guarantee that a booking can be transferred to alternative dates.
Any agreed changes may involve a price adjustment or reasonable administration charges, which will be explained before the change is confirmed.
Late Arrivals, No-Shows and Early Departures
Guests who arrive late, do not arrive or choose to depart before their scheduled checkout date are not ordinarily entitled to a refund for unused accommodation.
This does not affect any rights arising from a failure by Essich Park to provide the contracted accommodation or services.
Cancellation by Essich Park
If Essich Park is unable to provide your booked accommodation and must cancel your reservation, we will notify you as soon as reasonably possible.
You will be offered a refund of payments made for accommodation that cannot be provided, or alternative accommodation or dates where suitable and mutually agreed.
Nothing in this policy limits any additional statutory rights or remedies available to you.
Refund Processing
Where a refund is due, we will normally process it to the original payment method within 7–14 business days, although processing times may vary depending on the payment provider.
Travel Insurance
We strongly recommend that all guests obtain suitable travel insurance covering cancellation, illness, travel disruption and other unforeseen circumstances.
Your Consumer Rights
Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.
For accommodation booked for specific dates, there is generally no automatic 14-day cooling-off cancellation right. However, all cancellation terms must still comply with consumer protection legislation.
Contact Us
For cancellations or questions about an existing reservation:
Essich Park
Email: info@highline-property.co.uk
Website: www.essichpark.com
This policy forms part of our Booking Terms & Conditions.